Terms and Conditions

Last Updated: 20/06/2026

1. Introduction

These Terms and Conditions ("Terms") govern your access to and use of the Work Supply Store website located at https://worksupplystore.com (the "Site"), operated by WORK SUPPLY STORE LTD ("we," "us," or "our"). By accessing, browsing, or purchasing products from our Site, you ("you," "your," or "User") agree to be bound by these Terms. If you do not agree with any part of these Terms, you must not use our Site or purchase any products from us.

These Terms constitute a legally binding agreement between you and WORK SUPPLY STORE LTD. We recommend that you read these Terms carefully and print a copy for your future reference.

2. Definitions

For the purposes of these Terms, the following definitions apply:

"Products" means the goods, items, or merchandise offered for sale on our Site.

"Content" means all text, graphics, images, logos, data, and other material available on the Site.

"Order" means a request made by you to purchase Products from our Site.

"User Account" or "Account" means a personalized account created by you to access certain features of our Site.

3. Use of the Website

3.1 Eligibility You must be at least 18 years of age to use our Site and enter into a binding agreement. By using our Site, you represent and warrant that you are at least 18 years old and have the legal capacity to enter into these Terms.

3.2 License to Use We grant you a limited, non-exclusive, non-transferable, and revocable license to access and use our Site for personal, non-commercial use, subject to these Terms.

3.3 Acceptable Use You agree to use our Site only for lawful purposes. You agree not to:

• Use the Site in any way that violates applicable laws or regulations
• Infringe upon the intellectual property rights of others
• Attempt to gain unauthorized access to any portion of the Site
• Interfere with or disrupt the operation of the Site
• Use automated systems, including robots, spiders, or scrapers, to access or collect data from the Site without our prior written consent
• Transmit any viruses, malware, or other malicious code
• Use the Site to send unsolicited communications
• Make any false or misleading statements about our Products or our company

4. Accounts and Registration

4.1 Account Creation To place an Order or access certain features of our Site, you may be required to create a User Account. You agree to provide accurate, current, and complete information during the registration process and to update such information to keep it accurate, current, and complete.

4.2 Account Security You are responsible for maintaining the confidentiality of your Account credentials, including your password. You are solely responsible for all activities that occur under your Account. You agree to notify us immediately of any unauthorized use of your Account or any other security breach.

4.3 Account Suspension We reserve the right to suspend or terminate your Account at our sole discretion if we believe you have violated these Terms or engaged in any conduct that we consider inappropriate or unlawful.

5. Products and Pricing

5.1 Product Information We strive to ensure that all Product descriptions, images, and specifications on our Site are accurate and complete. However, we do not warrant that Product descriptions or other Content on our Site is accurate, complete, reliable, current, or error-free. Colors and appearances of Products may vary depending on your device's display settings.

5.2 Pricing All prices for Products on our Site are listed in US Dollars (USD) and are subject to change without notice. We reserve the right to modify or discontinue any Product at any time. Prices do not include shipping and handling charges, which will be calculated at checkout.

5.3 Errors and Inaccuracies If an error occurs in the pricing or description of a Product, or if an Order is placed that does not reflect the correct pricing, we reserve the right to cancel or refuse such Order. In such cases, we will notify you and, if applicable, issue a full refund for any amounts already charged.

5.4 Promotional Offers From time to time, we may offer promotional discounts or special offers. These offers are subject to specific terms and conditions, which will be disclosed at the time of the offer. We reserve the right to modify or withdraw any promotion at any time without prior notice.

6. Orders and Payment

6.1 Placing an Order When you place an Order through our Site, you are making an offer to purchase the selected Products. All Orders are subject to acceptance and availability. We reserve the right to accept or decline any Order at our sole discretion.

6.2 Order Confirmation Upon placing an Order, you will receive an email confirmation acknowledging your Order. This confirmation does not constitute acceptance of your Order. An Order is only accepted when we dispatch the Products to you, at which point a contract is formed.

6.3 Payment Methods We accept various payment methods as displayed on our Site at the time of checkout. By submitting payment information, you represent and warrant that you are authorized to use the payment method provided.

6.4 Billing Information You agree to provide accurate and complete billing information, including your full name, address, and payment details. We are not responsible for delays or errors caused by incorrect or incomplete billing information.

6.5 Order Cancellation You may cancel an Order before it has been dispatched by contacting us at support@worksupplystore.com. Once an Order has been dispatched, it cannot be cancelled, and our Returns and Refunds policy will apply.

7. Shipping and Delivery

7.1 Shipping Charges Shipping charges will be calculated and displayed at checkout. Shipping costs are non-refundable except in cases where the Product is defective or the Order was fulfilled incorrectly.

7.2 Delivery Timescales We will make every reasonable effort to deliver Products within the estimated delivery times provided on our Site. However, delivery times are estimates only and are not guaranteed. We are not liable for any delays in delivery.

7.3 Risk of Loss The risk of loss and title for Products pass to you upon our delivery of the Products to the shipping carrier. We are not responsible for lost or stolen packages after they have been handed to the carrier.

7.4 International Shipping We may ship Products to certain international destinations. You are responsible for any customs duties, taxes, or fees imposed by the destination country. All prices on our Site remain in USD ($).

8. Returns and Refunds

8.1 Return Policy We accept returns of Products within 30 days of delivery, provided that the Products are in their original condition, unused, and in their original packaging. Certain Products may be non-returnable due to hygiene or other reasons, and these will be clearly marked on the Site.

8.2 Return Process To initiate a return, please contact us at support@worksupplystore.com to obtain a Return Authorization. Products returned without authorization may not be accepted.

8.3 Refunds Upon receipt and inspection of returned Products, we will process a refund to the original payment method within a reasonable timeframe. Refunds will only cover the cost of the Product and may exclude original shipping charges.

8.4 Damaged or Defective Products If you receive a damaged or defective Product, please contact us within 7 days of delivery. We will arrange for a replacement or a full refund, including shipping costs, at our discretion.

9. Intellectual Property

9.1 Ownership All Content on our Site, including text, graphics, logos, images, software, and design elements, is the property of WORK SUPPLY STORE LTD or its licensors and is protected by intellectual property laws.

9.2 Trademarks "Work Supply Store" and all related marks, logos, and trade names are trademarks of WORK SUPPLY STORE LTD. You may not use any of these marks without our prior written consent.

9.3 Prohibited Use You may not reproduce, distribute, modify, display, or otherwise use any Content from our Site for commercial purposes without our express written permission. You may not remove any copyright, trademark, or other proprietary notices from any Content.

10. User Conduct and Prohibited Activities

You agree not to engage in any of the following prohibited activities:

• Posting or transmitting any Content that is unlawful, defamatory, harassing, or otherwise objectionable
• Attempting to interfere with the proper functioning of the Site
• Using the Site to distribute spam or unsolicited commercial communications
• Collecting or storing personal information of other users without their consent
• Reverse engineering, decompiling, or disassembling any portion of the Site
• Using the Site in a manner that could damage, disable, or impair the Site
• Violating any applicable local, state, national, or international law

11. Disclaimers

11.1 General Disclaimer Our Site and all Products are provided on an "as is" and "as available" basis. To the fullest extent permitted by law, WORK SUPPLY STORE LTD disclaims all warranties, whether express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

11.2 No Guarantee of Results We do not warrant that your use of our Site will be uninterrupted, secure, or error-free. We do not guarantee the accuracy, quality, or completeness of any information on our Site. Your use of the Site is at your sole risk.

11.3 Third-Party Content Our Site may contain links to third-party websites or services. We do not control and are not responsible for the Content, accuracy, or practices of any third-party sites. You access third-party sites at your own risk.

12. Limitation of Liability

To the fullest extent permitted by applicable law, WORK SUPPLY STORE LTD, its officers, directors, employees, agents, and affiliates shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages, including but not limited to:

• Loss of profits, revenue, or data
• Business interruption
• Cost of replacement goods or services
• Damages resulting from your use of or inability to use our Site or Products
• Damages resulting from any transaction conducted on or through our Site

Our total liability for any claim arising from or relating to these Terms or your use of our Site shall not exceed the total amount you have paid to us for Products purchased through our Site in the preceding six (6) months.

13. Indemnification

You agree to indemnify, defend, and hold harmless WORK SUPPLY STORE LTD, its officers, directors, employees, agents, and affiliates from and against any and all claims, damages, losses, liabilities, costs, and expenses, including reasonable attorney's fees, arising from:

• Your use of our Site or Products
• Your violation of these Terms
• Your violation of any applicable law or third-party rights
• Any inaccurate or misleading information provided by you

14. Privacy and Data Protection

Your use of our Site is also governed by our Privacy Policy, which describes how we collect, use, and protect your personal information. By using our Site, you consent to the collection and use of your information as described in our Privacy Policy. We are committed to protecting your privacy and handling your data in accordance with applicable data protection laws.

15. Cookies

Our Site uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and personalize content. By using our Site, you consent to the use of cookies in accordance with our Cookie Policy. You may control or disable cookies through your browser settings, but some features of our Site may not function properly without them.

16. Third-Party Links and Content

Our Site may contain links to third-party websites, services, or advertisements that are not owned or controlled by WORK SUPPLY STORE LTD. We assume no responsibility for the content, policies, or practices of any third-party websites. You acknowledge that we shall not be liable for any damage or loss caused by your use of or reliance on any third-party website or service.

17. Modifications to Terms

We reserve the right to modify or update these Terms at any time at our sole discretion. Any changes will be effective immediately upon posting the revised Terms on our Site. The "Last Updated" date at the top of these Terms indicates the date of the most recent revision. It is your responsibility to review these Terms periodically. Your continued use of our Site following the posting of any changes constitutes your acceptance of the revised Terms.

18. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of the United Kingdom, without regard to its conflict of law provisions. Any dispute arising out of or relating to these Terms or your use of our Site shall be subject to the exclusive jurisdiction of the courts located in the United Kingdom.

19. Dispute Resolution

19.1 Informal Resolution Before initiating any formal dispute resolution, both parties agree to attempt to resolve the dispute informally. You agree to first contact us at support@worksupplystore.com with a detailed description of the issue. We will make reasonable efforts to resolve the dispute within 30 days of receiving your notice.

19.2 Arbitration If the dispute cannot be resolved informally, the dispute shall be submitted to binding arbitration in accordance with applicable rules. The arbitrator's decision shall be final and binding on both parties. Judgment on the arbitration award may be entered in any court of competent jurisdiction.

19.3 Class Action Waiver You agree that any dispute resolution proceedings will be conducted on an individual basis and not as a class action or other representative proceeding.

20. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be severed from these Terms, and the remaining provisions shall remain in full force and effect to the maximum extent permitted by law.

21. Entire Agreement

These Terms, together with our Privacy Policy and any other policies referenced herein, constitute the entire agreement between you and WORK SUPPLY STORE LTD regarding your use of our Site and supersede all prior or contemporaneous agreements, communications, and understandings, whether oral or written.

22. Waiver

No waiver of any provision of these Terms shall be effective unless in writing and signed by an authorized representative of WORK SUPPLY STORE LTD. Our failure to enforce any right or provision of these Terms shall not be deemed a waiver of such right or provision.

23. Contact Information

If you have any questions, concerns, or inquiries regarding these Terms or our Site, please contact us using the information below:

• Company Name: WORK SUPPLY STORE LTD
• Website: Work Supply Store (https://worksupplystore.com)
• Address: 35 Fourth Avenue, Wickford, Essex, United Kingdom, SS11 8RQ
• Email: support@worksupplystore.com