Refund policy

Last Updated: 25/06/2026

1. Introduction

1.1 Overview. This Refund and Returns Policy governs the terms and conditions applicable to returns, refunds, and exchanges for products purchased through the website https://worksupplystore.com (the "Website"). This policy is established by WORK SUPPLY STORE LTD ("we," "us," or "our") and applies to all customers ("you" or "your") who purchase goods from Work Supply Store. By making a purchase on our Website, you acknowledge that you have read, understood, and agreed to the terms set forth in this Refund and Returns Policy.

2. Return Eligibility

2.1 Return Window. You are eligible to return most items within thirty (30) days of the delivery date. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
2.2 Proof of Purchase. To complete your return, we require a receipt or proof of purchase. Please ensure you retain your order confirmation email or invoice to facilitate the return process.

3. Non-Returnable Items

3.1 Exemptions. Certain types of items are exempt from being returned. For the purposes of this policy, non-returnable items include:
- Gift cards
- Downloadable software or digital items
- Personal protective equipment (PPE) that has been worn or unsealed for hygiene reasons
- Custom or personalized work supply orders
- Hazardous materials or flammable substances

4. Return Process

4.1 Authorization. To initiate a return, you must first contact us at sales@work-supply.co to obtain a Return Merchandise Authorization (RMA) number. We will not accept any returns sent back to us without a prior RMA.
4.2 Shipping the Return. Once your return is authorized, please securely package the item and send it to the following address:
- WORK SUPPLY STORE LTD
- 35 Fourth Avenue, Wickford, Essex, United Kingdom, SS11 8RQ
You are responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable.

5. Refund Processing

5.1 Inspection. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
5.2 Refund Disbursement. If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment. Please allow a certain amount of days for the funds to appear in your account, depending on your card issuer's processing times.
5.3 Late or Missing Refunds. If you have not received your refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. If you have done all of this and still have not received your refund, please contact us at sales@work-supply.co.

6. Exchanges

6.1 Defective or Damaged Items. We only replace items if they are defective or damaged. If you need to exchange a defective or damaged item for the same item, please email us at sales@work-supply.co to arrange the exchange.
6.2 Size or Product Variations. If you need to exchange an item for a different size or product variation, you must follow the standard return process to receive a refund and then place a new order for the desired item on the Website.

7. Damaged or Defective Items

7.1 Reporting Damage. If you receive a damaged, defective, or incorrect item, please inspect your order upon reception and contact us immediately at sales@work-supply.co. We will evaluate the issue and make it right.
7.2 Photographic Evidence. When reporting a damaged or defective item, please include photographs of the item and the original packaging to assist us in processing your claim efficiently. Claims for damaged or defective items must be made within forty-eight (48) hours of delivery.

8. Shipping Costs and Fees

8.1 Return Shipping. You will be responsible for paying for your own shipping costs for returning your item. Original shipping charges are non-refundable.
8.2 Deductions. If you receive a refund, the cost of return shipping will be deducted from your refund if the return was not due to an error on our part.
8.3 Lost Returns. We are not responsible for items lost or damaged in transit during the return shipping process. We highly recommend using a trackable shipping service or purchasing shipping insurance for items valued over $75.00 USD.

9. Restocking Fees

9.1 Applicable Fees. A restocking fee of 15% may be applied to returns that are not the result of an error on our part, such as items returned due to a change of mind.
9.2 Large Items. For certain large or heavy work supply items, a specific restocking fee of $50.00 USD may apply. We will inform you of any applicable restocking fees prior to authorizing your return.

10. Contact Information

10.1 Customer Service. If you have any questions regarding our Refund and Returns Policy, please contact us using the details provided below:
- Company: WORK SUPPLY STORE LTD
- Website: Work Supply Store (https://worksupplystore.com)
- Address: 35 Fourth Avenue, Wickford, Essex, United Kingdom, SS11 8RQ
- Email: sales@work-supply.co