Shipping policy
Last Updated: 10/07/2026
This Shipping Policy explains the terms and conditions governing the shipment and delivery of orders placed through Work Supply Store (https://worksupplystore.com), operated by WORK SUPPLY STORE LTD ("we," "us," "our," or "the Company"). By placing an order on our website, you ("the customer" or "you") agree to the terms set forth in this Shipping Policy.
1. General Shipping Information
1.1 Shipping Carrier We partner with reputable international and domestic shipping carriers to ensure your orders are delivered safely and efficiently. The specific carrier selected for your order may vary depending on your location and the nature of the items purchased.
1.2 Order Confirmation Upon successful placement of an order, you will receive an order confirmation email at the address provided during checkout. This email serves as confirmation that we have received your order and will begin processing it in accordance with the timelines described below.
2. Order Processing Time
2.1 Standard Processing Orders are typically processed within 1 to 3 business days from the date of order confirmation. Processing time includes order verification, quality checks, and packaging. Orders are not processed or shipped on weekends or public holidays.
2.2 Processing Delays During peak seasons, promotional events, or due to circumstances beyond our control, processing times may be extended. We will make every reasonable effort to notify you of any significant delays affecting your order.
2.3 Order Cut-off Times Orders placed before 12:00 PM GMT on a business day may be eligible for same-day processing. Orders placed after this time, on weekends, or on public holidays will be processed on the following business day.
3. Shipping Destinations
3.1 Domestic Shipping We ship to all addresses within the United Kingdom, including England, Scotland, Wales, and Northern Ireland.
3.2 International Shipping We currently offer international shipping to select countries. A list of available shipping destinations is provided at checkout. If your country is not listed at checkout, we are unable to ship to that destination at this time.
3.3 Restricted Destinations We do not ship to P.O. boxes, APO/FPO/DPO military addresses, or freight forwarders for certain products. Certain remote or restricted areas may also be excluded from our shipping network. We reserve the right to decline shipment to any destination at our discretion.
4. Shipping Methods and Estimated Delivery Times
4.1 Domestic Shipping (United Kingdom)
- Standard Shipping: 3 to 5 business days
- Express Shipping: 1 to 2 business days
- Next Day Delivery: 1 business day (order must be placed before 12:00 PM GMT)
4.2 International Shipping
- Standard International Shipping: 7 to 14 business days
- Express International Shipping: 3 to 7 business days
4.3 Delivery Timeframes Estimated delivery times are provided as guidelines only and commence from the date of dispatch, not from the date of order placement. We are not liable for delays caused by shipping carriers, customs authorities, weather conditions, or other events beyond our control.
5. Shipping Rates
5.1 Rate Calculation Shipping rates are calculated based on the destination address, the weight and dimensions of the package, and the selected shipping method. The exact shipping cost for your order will be displayed at checkout before you complete your purchase.
5.2 Free Shipping We may offer free standard shipping on orders that meet a specified minimum purchase threshold. Any such promotions will be clearly indicated on our website at the time of your order.
5.3 Additional Shipping Charges Certain oversized, heavy, or restricted items may incur additional shipping charges, which will be communicated to you at checkout. All shipping charges are displayed in US Dollars (USD).
6. Duties, Taxes, and Customs (DDP)
6.1 Delivered Duty Paid (DDP) All orders placed through Work Supply Store are shipped on a DDP (Delivered Duty Paid) basis. This means that WORK SUPPLY STORE LTD pays for all import duties, taxes, and customs fees associated with your order.
6.2 No Additional Charges to Customer You will not be responsible for any import duties, taxes, customs fees, or surcharges upon delivery of your order. The total price you pay at checkout is the final price, inclusive of all applicable duties and taxes.
6.3 Customs Processing While we cover all duties and taxes, international shipments may still be subject to customs inspection, which could result in processing delays. Such delays are beyond our control and do not entitle you to a refund of shipping charges.
7. Order Tracking
7.1 Tracking Information Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking number and a link to track your package. You can also track your order by logging into your account on https://worksupplystore.com.
7.2 Tracking Updates Tracking information may take up to 24 hours to become available after you receive your shipping confirmation email. If tracking information is not available after 48 hours, please contact us at sales@work-supply.co.
7.3 Tracking Accuracy While we strive to provide accurate and up-to-date tracking information, we rely on third-party carriers for tracking data and cannot guarantee its accuracy or completeness. Any discrepancies should be reported to us promptly.
8. Lost, Delayed, or Damaged Shipments
8.1 Lost Shipments If your order has not been delivered within the estimated delivery timeframe plus an additional 10 business days, please contact us at sales@work-supply.co We will initiate an investigation with the carrier and work to resolve the issue as quickly as possible.
8.2 Delayed Shipments We are not liable for delivery delays caused by carriers, customs authorities, weather events, natural disasters, or other force majeure events. However, we will assist you in tracking your order and communicating with the carrier.
8.3 Damaged Shipments If your order arrives damaged, please contact us within 48 hours of delivery at sales@work-supply.co with photographic evidence of the damage and the original packaging. We will arrange for a replacement or refund in accordance with our Return and Refund Policy.
9. Incorrect or Incomplete Shipping Information
9.1 Customer Responsibility You are responsible for providing accurate and complete shipping information at the time of checkout. WORK SUPPLY STORE LTD is not liable for orders that are delayed, lost, or returned due to incorrect, incomplete, or invalid shipping addresses provided by the customer.
9.2 Address Corrections If you become aware of an error in your shipping address after placing your order, please contact us immediately at sales@work-supply.co. We will make every effort to update the address before the order is dispatched; however, we cannot guarantee that corrections can be made once an order has entered the processing stage.
9.3 Reshipment Fees If an order is returned to us due to an incorrect or incomplete address provided by the customer, additional shipping charges may apply for reshipment. These charges will be communicated to you before the order is reshipped.
10. Order Modifications and Cancellations
10.1 Cancellation Window You may request to cancel your order within 12 hours of placing it by contacting us at sales@work-supply.co. Once an order has entered the processing stage, it cannot be cancelled.
10.2 Address or Product Modifications Requests to modify the shipping address or product selections on an existing order must be submitted within 12 hours of order placement. We will make every reasonable effort to accommodate modification requests, but we cannot guarantee that changes can be made once processing has begun.
10.3 Refunds for Cancelled Orders If your cancellation request is approved, a full refund will be issued to your original payment method within 5 to 10 business days.
11. Undeliverable Packages
11.1 Reasons for Undeliverability A package may be deemed undeliverable for reasons including, but not limited to:
- Incorrect or incomplete shipping address
- Failed delivery attempts by the carrier
- Refusal of delivery by the recipient
- Inability of the carrier to access the delivery location
11.2 Handling of Undeliverable Orders If an order is returned to us as undeliverable and the cause is attributable to the customer, we will contact you to arrange reshipment. Additional shipping charges may apply. If reshipment is not arranged within 30 days, the order may be cancelled, and a refund will be issued less any shipping and handling fees incurred.
11.3 Refunds for Undeliverable Orders If an order is cancelled due to undeliverability, the refund amount will be the order total minus any original shipping charges and return shipping fees incurred by the Company.
12. Right to Modify Shipping Policy
12.1 Policy Updates WORK SUPPLY STORE LTD reserves the right to update or modify this Shipping Policy at any time without prior notice. Any changes will be effective immediately upon posting the revised policy on https://worksupplystore.com.
12.2 Continued Use Your continued use of our website and placement of orders after changes are posted constitutes your acceptance of the revised Shipping Policy.
12.3 Notification of Material Changes In the event of material changes to this policy, we will make reasonable efforts to notify customers through email or a prominent notice on our website.
13. Contact Information
13.1 General Inquiries If you have any questions, concerns, or requests regarding this Shipping Policy or the shipment of your order, please do not hesitate to contact us.
13.2 Company Details
- Company Name: WORK SUPPLY STORE LTD
- Website: Work Supply Store (https://worksupplystore.com)
- Address: 35 Fourth Avenue, Wickford, Essex, United Kingdom, SS11 8RQ
- Email: sales@work-supply.co
13.3 Response Time We aim to respond to all shipping-related inquiries within 1 to 2 business days. Please include your order number in all correspondence to ensure a prompt response.